betn Privacy Policy

betn ("we", "us", "our") operates the online betting and casino platform accessible at betn.bio. This Privacy Policy describes how betn collects, processes, stores and protects personal data provided by users ("you", "your") when you register an account, make deposits, place bets, use casino games, or otherwise interact with the betn platform. This policy applies to all players located in Bangladesh and to all services available through betn.bio.

By registering an account with betn or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the betn platform. If you have questions about this policy at any time, please contact us at the email address provided at the end of this document.

betn collects personal data that is necessary to provide you with a secure, compliant and fully functional platform experience. The categories of personal data we collect include:

• Identity data: full name, date of birth, and government-issued identification details provided during KYC verification.
• Contact data: mobile number and email address provided at registration or subsequently updated by you.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used for deposits and withdrawals, and transaction records associated with your account.
• Usage data: betting history, game activity, session durations, login timestamps, IP addresses, device type, browser type, and operating system.
• Communication data: records of any support requests, complaints or other communications you send to betn, including the content of those communications and our responses.
• Responsible gaming data: deposit limits, session limits, self-exclusion requests, and any other account restrictions you set or that are applied by betn under its responsible gaming obligations.

betn does not collect sensitive personal data such as health data, biometric data, religious beliefs, political opinions or racial origin unless specifically required by applicable law and disclosed to you in advance. You are not required to provide more personal data than is necessary to register and use the platform.

betn collects personal data through the following means:

• Directly from you: when you complete the registration form, submit KYC documentation, make a deposit, request a withdrawal, contact support, or update your account profile.
• Automatically from your device: when you access the platform, betn's systems automatically record usage data including your IP address, device identifiers, browser information and session activity logs.
• From payment processors: betn receives transaction confirmation data from mobile wallet providers (bKash, Nagad, Rocket, Upay) when you make a deposit or receive a withdrawal. betn does not receive your mobile wallet password or PIN from these providers.
• From third-party game providers: game studios (such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe) may pass session and game-round data back to betn for the purposes of bet settlement, dispute resolution and fraud detection.

betn uses the personal data it collects for the following purposes:

• Account management: to create, verify and maintain your player account, process your deposits and withdrawals, and deliver the core betting and gaming services you have requested.
• Identity verification and KYC compliance: to verify that you meet the minimum age requirement of 21 years and to satisfy our obligations under applicable anti-money laundering and know-your-customer requirements.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, cheating, collusion and any other conduct that violates our Terms and Conditions or applicable law.
• Responsible gaming obligations: to monitor gambling patterns and identify players who may be showing signs of problem gambling, and to apply or offer responsible gaming tools (deposit limits, session limits, self-exclusion) where appropriate.
• Customer support: to respond to your support requests, complaints and account enquiries, and to maintain records of our communications with you for quality and compliance purposes.
• Marketing and promotions (where consent has been given): to send you promotional communications about betn offers, bonuses and seasonal promotions relevant to your interests, where you have given explicit consent to receive such communications.

betn will not use your personal data for any purpose that is incompatible with the purposes described above. If betn wishes to use your data for a materially different purpose, we will notify you in advance and, where required, seek your consent before doing so.

betn processes your personal data on the following legal bases:

• Contractual necessity: processing that is required to perform the contract between you and betn — specifically, to provide the betting and gaming services you have registered to use.
• Legal obligation: processing that is required to comply with applicable laws, including anti-money laundering legislation, KYC requirements, and responsible gaming obligations mandated by applicable regulatory frameworks.
• Legitimate interests: processing carried out for purposes that serve betn's legitimate business interests, including fraud detection, platform security, and improvement of the platform's performance and user experience, where those interests are not overridden by your rights and interests.
• Consent: processing for marketing and promotional communications, which is carried out only where you have provided explicit, freely given consent. You may withdraw this consent at any time by contacting betn support.

betn does not sell your personal data. We may share your personal data with third parties only in the following limited circumstances:

• Service providers: betn works with a limited number of trusted third-party service providers who assist in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe), and technology infrastructure providers. These providers are contractually bound to process your data only as instructed by betn and to maintain appropriate security standards.
• Legal and regulatory requirements: betn may disclose your personal data to law enforcement authorities, regulatory bodies or other competent public authorities where required to do so by applicable law, court order or other binding legal process.
• Fraud and security investigations: betn may share data with fraud prevention services, identity verification agencies and financial intelligence units where necessary to investigate suspected fraud, money laundering or other financial crime.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of betn's business assets, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections being maintained.

betn will not share your personal data with any third party for that party's own marketing or advertising purposes. Any sharing arrangement beyond those listed above will only occur with your explicit prior consent.

betn uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies may be used:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as maintaining your login session, loading game content, and processing transactions. These cookies cannot be disabled.
• Analytical cookies: these help betn understand how players use the platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form to improve the platform experience.
• Functional cookies: these remember your preferences such as language settings, display preferences and your responsible gaming tool settings, so you do not need to re-enter them each time you visit.

You may control cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the platform and some features may not operate correctly if cookies are fully disabled. betn does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertising.

betn retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for as long as is required by applicable law. Account data is retained for the duration of your account's active period and for a minimum of five (5) years following account closure, in order to satisfy anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five (5) years from the date of each transaction. Communication records (support interactions) are retained for a minimum of three (3) years.

When your personal data is no longer required for its original purpose and the applicable retention period has expired, betn will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been permanently removed) may be retained indefinitely for statistical and analytical purposes.

You have the following rights with respect to your personal data held by betn. To exercise any of these rights, please contact us at the email address provided in the Contact section of this policy.

betn takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL encryption for all data in transit, restricted access controls ensuring that only authorised personnel can access player data, regular security reviews of platform infrastructure, and secure data storage with access logging.

While betn employs robust security practices, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying betn immediately if you suspect that your account has been accessed by an unauthorised party. betn will never ask you to provide your password via email, live chat or any other channel.

The betn platform is strictly for adults aged 21 and above. betn does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted during account registration and, where necessary, through KYC documentation review. If betn becomes aware that personal data has been collected from a person under the age of 21 without appropriate age verification, that data will be deleted and the associated account closed immediately. If you are a parent or guardian and believe that a minor may have registered an account or provided personal data to betn, please contact us at [email protected] immediately.

The betn platform incorporates third-party services including game engines and payment gateways. These third-party services operate under their own privacy policies and betn has no responsibility for or control over their data practices beyond the contractual data processing obligations imposed on them by betn. betn does not embed third-party social media trackers, advertising pixels or cross-site analytics tools on the platform. Players should be aware that mobile wallet apps (bKash, Nagad, Rocket, Upay) installed on their devices are independent applications governed by those providers' own terms and privacy policies.

betn reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the policy, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered contact details. The updated policy will take effect from the date of publication on betn.bio.

Your continued use of the betn platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to the policy, you should discontinue use of the platform and may close your account by contacting support.

If you have any questions, concerns or requests relating to this Privacy Policy or to betn's handling of your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. Our support team operates on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]